IT HELPDESK TECHNICIAN · CYBERSECURITY · WEB DEV

Nate Roper

IT Helpdesk Technician with enterprise experience across device/account management (NinjaOne, Entra ID, Cloudflare) and a passion for cybersecurity and modern web UX. Top 15% NCL (2024); placed DoD Cyber Sentinel (2024).

Featured Projects

GitHub →

Cybersecurity Escape Room

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Led a 7-person team to build an interactive breach-simulation challenge. Taught 50+ students common security practices; earned 4.8/5 satisfaction.

Team LeadSecurity EducationInteractive Web

Portfolio Website

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Responsive site with dynamic JavaScript features; deployed on GitHub Pages to showcase projects and experience.

HTML/CSSJavaScriptDeploy

Dept. Site Redesigns (Pitt)

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Redesigned two department sites in Drupal to meet new design standards; improved UX and boosted engagement by ~10%.

DrupalUXAccessibility

Experience

IT Helpdesk Technician · Henderson Brothers · Pittsburgh, PA

Mar 2025 — Present

  • Tier 1/2 support via ticketing for 200+ users, improving resolution times.
  • Maintain & monitor ~290 endpoints with NinjaOne and WARP to enhance security posture.
  • Administer user devices & SaaS accounts to ensure compliance and uptime.

IT Helpdesk Technician · University of Pittsburgh

Jan 2022 — Mar 2023

  • Assisted 500+ users with network connectivity & software installs.
  • Resolved issues promptly; achieved ~95% satisfaction in user feedback.
  • Trained users on IT best practices, reducing recurring issues by ~30%.

Student Web Developer · University of Pittsburgh

Nov 2020 — Sep 2021

  • Redesigned 2 department websites (Drupal) to new design standards.
  • Implemented UI/UX enhancements → ~10% increase in engagement.
  • Collaborated cross-functionally to ship on time.

Education

B.S. Information Science

University of Pittsburgh · School of Computing & Information · Dec 2024

  • Relevant coursework: Advanced Web Development, Cybersecurity, Database Management
  • Achievements: National Cyber League 2024 (Top 15%); DoD Cyber Sentinel Skills Challenge 2024 (Top 25% team)

Skills

Systems & Tools

Microsoft 365NinjaOneCloudflareZoom EnterpriseEntra ID (Azure AD)Adobe CC

Development

PowerShellPythonPower AutomateHTML/CSSJavaScriptSQLWindows 10/11LinuxmacOS

Contact

Looking for a security-minded builder who can ship quickly and safely? Let’s talk.

nateroper@proton.meLinkedInnateroper.com